Consumers using AI to help manage their telecoms services, but human contact still valued (Ofcom press release, Technology Tracker 2026)

What Market Radar took from it

The figures Market Radar reads from this report, as its data records them, each with the publisher, the place and the date.

1. 3% of UK online adults have used AI to make a price, product or service comparison for their telecoms services

   OfcomUnited KingdomSep 2026

2. 6% of UK online adults have used an AI tool to resolve a telecoms issue

   OfcomUnited KingdomSep 2026

Used in Market Radar

The Market Radar pages that use this report.

About this report

Publisher

Ofcom
All 4 Ofcom reports in the library

Published

28 Sep 2026

Type

Official statistics

Countries

• United Kingdom

Regions

• EMEA

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