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Accenture Song – IA no atendimento ao cliente no Brasil (2026)
Accenture Song9 Apr 2026Surveyn=800Brazil
Read the press coverage at www1.folha.uol.com.br (opens in a new tab)
press coverageThe link goes to an article about the report, where Market Radar checked the figures.
What Market Radar took from it
The figures Market Radar reads from this report, as its data records them, each with the publisher, the place and the date.
51% of Brazilian service users still prefer a human to solve problems
Accenture SongBrazilApr 2026n=800
89% of Brazilian service users accept AI agents if they really solve the problem
Accenture SongBrazilApr 2026n=800
About this report
- Publisher
- Accenture Song (Accenture)
All 13 Accenture reports in the library - Published
- 9 Apr 2026
- Type
- Survey
- Sample
- n=800
- Countries
- Regions
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