Bank customers' trust in gen AI

What Market Radar took from it

The figures Market Radar reads from this report, as its data records them, each with the publisher, the place and the date.

1. 58% of US bank customers who use gen AI tools have used them to research banking products

   DeloitteUnited StatesAug 2026n=1,700

2. 72% of US bank customers are concerned about sharing information about their financial situation with gen AI tools

   DeloitteUnited StatesAug 2026n=2,600

3. 79% of US bank customers trust their bank's own website for information, vs 49% for gen AI tools

   DeloitteUnited StatesAug 2026n=2,600

4. 83% of US bank customers would feel anxious about an AI agent taking action on their finances without their approval

   DeloitteUnited StatesAug 2026n=2,600

5. Only 46% of US bank customers trust the accuracy of banking recommendations from gen AI tools

   DeloitteUnited StatesAug 2026n=2,600

Used in Market Radar

The Market Radar pages that use this report.

About this report

Publisher

Deloitte
All 23 Deloitte reports in the library

Published

27 Aug 2026

Type

Survey

Sample

n=2,600

Countries

• United States

Regions

• US

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