Yonder / FCA AI Consumer Research - Mills Review consumer quantitative research

What Market Radar took from it

The figures Market Radar reads from this report, as its data records them, each with the publisher, the place and the date.

1. 23% of UK consumers who already use AI elsewhere currently use AI to support their personal finance

   Financial Conduct Authority, fieldwork YonderUnited KingdomJul 2026n=3,473

2. 67% of UK consumers use AI for any purpose

   Financial Conduct Authority, fieldwork YonderUnited KingdomJul 2026n=5,026

3. Of the 69% of UK retail finance consumers who shopped around for, took out, switched or used a financial product in the past 12 months, 17% used AI to assist with or carry out those tasks (over 1 in 5 among AI users)

   Financial Conduct Authority, fieldwork YonderUnited KingdomJul 2026n=5,026

4. 13% of UK consumers would be willing to give AI real-time access to their banking and financial data

   Financial Conduct Authority, fieldwork YonderUnited KingdomJun 2026n=5,026

5. 16% of UK retail finance consumers currently use AI to support personal finance (23% among those already using AI elsewhere)

   Financial Conduct Authority, fieldwork YonderUnited KingdomJun 2026n=5,026

6. 24% of UK consumers say nothing would persuade them to use AI in financial services

   Financial Conduct Authority, fieldwork YonderUnited KingdomJun 2026n=5,026

7. 26% of UK consumers view AI tools such as ChatGPT as a reliable source of financial information or advice

   Financial Conduct Authority, fieldwork YonderUnited KingdomJun 2026n=5,026

8. Only 20% of UK consumers would use AI that acts autonomously within pre-set goals, versus more for assistive or permission-based AI

   Financial Conduct Authority, fieldwork YonderUnited KingdomJun 2026n=5,026

Used in Market Radar

The Market Radar pages that use this report.

About this report

Publisher

Financial Conduct Authority, fieldwork Yonder

Published

Jun 2026

Type

Official statistics

Sample

n=5,026

Countries

• United Kingdom

Regions

• EMEA

Related reports

• Exclusive Constellation UK data report: Frictionless payments. Fractured trust.

  Enfuce · 29 Sep 2026 · Survey

• Consumers using AI to help manage their telecoms services, but human contact still valued (Ofcom press release, Technology Tracker 2026)

  Ofcom · 28 Sep 2026 · Official statistics

• Unlocking the benefits of digital wallets

  Which? · 17 Sep 2026 · Survey

• Where Brits are learning about personal finance

  Capital One UK · 2 Sep 2026 · Survey

• Global AI Diffusion Q2 2026 Trends and Insights (AI Diffusion Data Source table)

  Microsoft AI Economy Institute · Sep 2026 · Measured data

• UK Public Survey of Risk Perception, Resilience and Preparedness 2026: Headline Findings

  Cabinet Office / Defra · 19 Aug 2026 · Survey