“빨라서 쓸 뿐, 만족스럽지는 않아요” — 한국 소비자의 AI 챗봇 상담 경험

What Market Radar took from it

The figures Market Radar reads from this report, as its data records them, each with the publisher, the place and the date.

1. 76.1% of Korean chatbot users prefer a human agent for customer service, vs 13.9% who prefer the AI chatbot

   PickplySouth KoreaSep 2026n=1,000

About this report

Publisher

Pickply
All 5 Pickply reports in the library

Published

11 Sep 2026

Type

Survey

Sample

n=1,000

Countries

• South Korea

Regions

• APAC

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