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Financial Lives 2024: Key findings from the FCA's Financial Lives May 2024 survey
Financial Conduct Authority16 May 2025Official statisticsn=17,950United Kingdom
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13% of UK adults (7.2m) experienced banking or payments fraud in the 12 months to May 2024
Financial Conduct AuthorityUnited KingdomMay 2025n=17,950
14% of UK adults held a current account with a digital bank in 2024, up from 11% in 2022 and under 0.5% in 2017, while high street banks still dominate
Financial Conduct AuthorityUnited KingdomMay 2025n=17,950
20% of UK adults (10.9m) used unregulated Buy Now, Pay Later in the 12 months to May 2024, up from 17% in 2022; 40% of lone parents used it
Financial Conduct AuthorityUnited KingdomMay 2025n=17,950
Only 7% of UK day-to-day account holders did not bank online or by mobile app in 2024 (22% in 2017), while 18% still regularly used a branch
Financial Conduct AuthorityUnited KingdomMay 2025n=17,950
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About this report
- Publisher
- Financial Conduct Authority
All 3 Financial Conduct Authority reports in the library - Published
- 16 May 2025
- Type
- Official statistics
- Sample
- n=17,950
- Countries
- Regions
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