Citizens Advice response to the FCA Mills Review on the long-term impact of AI on retail financial services (March 2026)

What Market Radar took from it

The figures Market Radar reads from this report, as its data records them, each with the publisher, the place and the date.

1. 15% of people in problem debt in England and Wales used an AI tool such as ChatGPT for debt advice in the last 6 months

   Citizens AdviceUnited KingdomMar 2026n=2,000

Used in Market Radar

The Market Radar pages that use this report.

About this report

Publisher

Citizens Advice
All 2 Citizens Advice reports in the library

Published

Mar 2026

Type

Survey

Sample

n=2,000

Countries

• United Kingdom

Regions

• EMEA

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