Yeni Çağın Eşiğinde Bütüncül Deneyim (TX): Türkiye Müşteri Deneyimi Mükemmeliyeti 2025-2026 Raporu

What Market Radar took from it

The figures Market Radar reads from this report, as its data records them, each with the publisher, the place and the date.

1. 34% of consumers in Türkiye worry about wrong AI answers (2025), up from 32% in 2024

   KPMG TürkiyeTurkeyDec 2025n=1,552

2. 42% of consumers in Türkiye worry AI cannot understand human emotions (2025), down from 45% in 2024

   KPMG TürkiyeTurkeyDec 2025n=1,552

3. 43% of consumers in Türkiye worry they cannot reach a human when companies use AI (2025), up from 38% in 2024

   KPMG TürkiyeTurkeyDec 2025n=1,552

4. 48% of consumers in Türkiye worry AI will not complete their transaction (2025), down from 50% in 2024

   KPMG TürkiyeTurkeyDec 2025n=1,552

5. 49% of consumers in Türkiye name personal-data security as a main concern about companies' AI use in 2025, down from 51% in 2024

   KPMG TürkiyeTurkeyDec 2025n=1,552

About this report

Publisher

KPMG Türkiye (KPMG)
All 13 KPMG reports in the library

Published

16 Dec 2025

Type

Survey

Sample

n=1,552

Countries

• Turkey

Regions

• EMEA

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