Primera Encuesta 2025. Personas Usuarias de Servicios de Telecomunicaciones

What Market Radar took from it

The figures Market Radar reads from this report, as its data records them, each with the publisher, the place and the date.

1. Coverage everywhere (69.6/100) and uninterrupted internet (70.2/100) are the lowest-rated quality attributes of mobile service in Mexico

   IFTMexico2025

2. Mexican mobile users give 'the price they pay' one of the lowest value-for-money scores (71.3/100), with post-purchase expectations lowest at 68.3

   IFTMexico2025

3. Mexican mobile users give their provider 90.8/100 on whether they would recontract but only 62.4/100 on whether it rewards their loyalty, the lowest loyalty item

   IFTMexico2025

4. Only 46.2% of Mexican mobile users compared providers before signing up with their current one

   IFTMexico2025n=5,323

Used in Market Radar

The Market Radar pages that use this report.

About this report

Publisher

IFT

Published

2025

Type

Official statistics

Sample

n=5,323

Countries

• Mexico

Regions

• LatAm

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