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How do you engage with connected consumers who crave simplicity and choice? EY Decoding the Digital Home 2025

EY4 Dec 2025Surveyn=20,500Australia, United States

What Market Radar took from it

The figures Market Radar reads from this report, as its data records them, each with the publisher, the place and the date.

34% of Australian households cite affordability or availability as the reason not to upgrade to top broadband speeds
EYAustraliaDec 2025
23% of all households stay with their provider out of fear, frustration or apathy
EYGlobalDec 2025n=20,500
24% of households often suffer poor broadband reliability, down from 26%
EYGlobalDec 2025n=20,500
33% say faster resolution of installation and performance issues is the leading benefit of chatbots
EYGlobalDec 2025n=20,500
44% find AI-assisted customer support useful
EYGlobalDec 2025n=20,500
51% of 25-34 year olds believe AI-generated summaries are more useful than traditional online search
EYGlobalDec 2025n=20,500
62% of households agree mobile gives them value for money
EYGlobalDec 2025n=20,500
Half of all consumers say they would find AI-based smartphone features useful
EYGlobalDec 2025n=20,500
39% of US households cite affordability or availability as the reason not to upgrade to top broadband speeds
EYUnited StatesDec 2025

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The report and its figures belong to EY. Market Radar lists the reports it reads, the figures it takes from them and the pages where it uses them.