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EY Decoding the Digital Home 2025 (press release)

EY4 Dec 2025Surveyn=20,500United Kingdom

What Market Radar took from it

The figures Market Radar reads from this report, as its data records them, each with the publisher, the place and the date.

23% of UK households often suffer poor reliability, unchanged year-on-year
EYUnited KingdomJan 2026n=2,000
46% of UK recent or future switchers cite cost savings as the main reason
EYUnited KingdomJan 2026n=2,000
64% of UK households are concerned about annual broadband price increases
EYUnited KingdomJan 2026n=2,000
12% of households prefer chatbots for customer support, unchanged from last year
EYGlobalDec 2025n=20,500
27% of respondents are interested in satellite home broadband
EYGlobalDec 2025n=20,500
31% prefer human interactions even if chatbots deliver the same quality
EYGlobalDec 2025n=20,500
36% of households would drop fixed broadband if mobile could meet their needs
EYGlobalDec 2025n=20,500
37% of households have recently switched broadband provider or plan to in the next 12 months
EYGlobalDec 2025n=20,500
47% of households favour the call centre as their preferred way to contact their provider
EYGlobalDec 2025n=20,500
57% of households are worried about annual broadband price increases
EYGlobalDec 2025n=20,500

Market Radar takes 12 figures from this report; the 10 newest are shown here.

The Market Radar pages that use this report.

The report and its figures belong to EY. Market Radar lists the reports it reads, the figures it takes from them and the pages where it uses them.