Annual Report 2024-25 (media release)

What Market Radar took from it

The figures Market Radar reads from this report, as its data records them, each with the publisher, the place and the date.

1. Complaints from Australians without a working mobile service rose 69.2%

   Telecommunications Industry OmbudsmanAustraliaOct 2025

2. Financial hardship complaints to Australia's telco ombudsman rose 46.1%

   Telecommunications Industry OmbudsmanAustraliaOct 2025

3. Mobile services accounted for 44.7% of all telco complaints in Australia

   Telecommunications Industry OmbudsmanAustraliaOct 2025

4. Poor mobile coverage complaints in Australia rose 25.2%

   Telecommunications Industry OmbudsmanAustraliaOct 2025

5. Repeat complaints to Australia's telco ombudsman, after the telco failed to resolve them, rose 36.9%

   Telecommunications Industry OmbudsmanAustraliaOct 2025

Used in Market Radar

The Market Radar pages that use this report.

About this report

Publisher

Telecommunications Industry Ombudsman

Published

15 Oct 2025

Type

Measured data

Countries

• Australia

Regions

• APAC

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