The Cost of Convenience: How Shoppers Weigh Price, Time and Return Flexibility

What Market Radar took from it

The figures Market Radar reads from this report, as its data records them, each with the publisher, the place and the date.

1. 42% of US online shoppers prefer returning items in a store vs 7% who return by mail; 63% value stores for immediate access to products

   ICSCUnited StatesAug 2026n=1,000

2. 63% of US online shoppers value stores for immediate access to products and 61% to see and try products

   ICSCUnited StatesAug 2026n=1,000

3. 67% of US online shoppers say return fees make them less likely to buy online

   ICSCUnited StatesAug 2026n=1,000

4. 70% of US online shoppers abandon carts because of shipping costs and 54% because of delivery timing

   ICSCUnited StatesAug 2026n=1,000

Used in Market Radar

The Market Radar pages that use this report.

About this report

Publisher

ICSC

Published

Aug 2026

Type

Survey

Sample

n=1,000

Countries

• United States

Regions

• US

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